Refund Policy
1. 7-DAY RETURN WINDOW
We offer a 7-day return policy, which means you have 7 calendar days after the date of delivery to request a return.
To be eligible for a return, your vehicle must be in the exact condition you received it:
Unused & Unridden: The odometer must show zero (0) km.
Condition: No scratches, dirt, or signs of wear.
Packaging: Must be in its original crate/box with all security ties, manuals, and chargers included.
Proof of Purchase: A copy of your original invoice is required.
2. NON-RETURNABLE ITEMS
Due to safety and licensing regulations, we cannot accept returns on:
Any bike that has been ridden or used (even for a short distance).
Electrical components or spare parts once they have been installed.
Items purchased during a “Clearance,” “Sale,” or “Flash Sale” event.
Customized or modified vehicles.
3. RETURN SHIPPING & RESTOCKING FEES
As an independent dealer, we incur significant costs to move these vehicles. If a return is approved for a “Change of Mind”:
Return Shipping: You are responsible for the cost of shipping the bike back to our warehouse. (The original 250 AED shipping fee is non-refundable).
Restocking Fee: A 15% Restocking Fee will be deducted from your refund to cover inspection, administrative processing, and merchant transaction fees.
4. DEFECTIVE OR DAMAGED ITEMS (DOA)
Please inspect your order immediately upon delivery.
Shipping Damage: If the bike arrives damaged, you must note the damage on the delivery receipt and contact us within 24 hours. Provide clear photos/videos of the damage and the packaging.
Manufacturing Defects: If the bike is found to have a manufacturing defect upon its first start-up, we will provide a replacement part or repair it free of charge. A full return will only be processed if the defect cannot be repaired.
5. THE REFUND PROCESS
Request: Contact us at [Your Email] or via WhatsApp to request a Return Authorization.
Inspection: Once we receive the bike back at our warehouse, our technicians will inspect it (this usually takes 3-5 business days).
Approval: We will notify you if the refund is approved or rejected based on the bike’s condition.
Credit: If approved, the refund (minus the shipping and restocking fees) will be processed back to your original payment method. Please allow 10-14 business days for the credit to appear on your bank statement.
6. ORDER CANCELLATIONS
Before Shipment: If you cancel your order before it has been dispatched, we will issue a full refund minus a 3% processing fee (charged by the payment gateway).
After Shipment: If the bike has already left our warehouse, it will be treated as a return, and you will be responsible for all shipping costs.